You may read our generic policies below. Mostly, these are applicable toward our ETSY SHOP (Click to see!)
Last updated on Dec 1, 2018
The time I need to prepare an order for shipping varies. For details, see individual items or email.
Returns & exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 3 days of delivery
Ship items back within: 7 days of delivery
Request a cancellation within: 12 hours of purchase
The following items can't be returned or exchanged:
Custom or personalized orders
Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact me if you have any problems with your order.
Can I cancel my order?
Yes, if it's within 12 hours of purchase. If you request a cancellation after that grace period, we may not be able to cancel. If we do cancel, we reserve the right to charge a $5 restocking fee.
How do I care for my iron work?
Unless a particular finish or paint color is specified/requested, all items in my shop will have a natural linseed oil/wax finish. This protects the metal from the elements. We love the way this finish brings out the beauty in the wrought iron. If you ask, yes, this is what we recommend!
Do you have anything in stock?
Typically, no. We USUALLY HAVE ABOUT 70 OPEN ORDERS WHICH MEANS WE have a 3-4 week turnaround (UNLESS YOU PURCHASE A “READY TO SHIP” ITEM). DANNY IS SIMULTANEOUSLY COMPLETING HOME DECOR ORDERS FROM Etsy WHILE ALSO BUILDING gates, railings, AND COMPLETING LOCAL repairs.
Do you offer any other finishes?
Yes, see all OF OUR AVAILABLE FINISHES BY CLICKING HERE . TO ORDER SAMPLES, SHOP FROM listing: https://goo.gl/dRQHQH .
What are your shipping policies for larger items like firescreens, fire grates, pot racks, curtain rods, etc?
We ship via UPS with insurance, but we need you to do your part if something is wrong with the package. If you do find that there is ANY DAMAGE, it's very important that you photograph ALL SIDES of the box, including the LABEL, AND the packing material inside, WITH the screen inside the package, and then clearly photograph any DAMAGE TO THE product. Also keep all damaged material in it's current condition until UPS instructs us otherwise. Please call us if you have any questions or concerns. 540-333-6655. UPS VOIDS OUR INSURANCE CLAIMS IF WE CANNOT PRESENT ALL OF THE APPROPRIATE PHOTOS. We cannot refund you or replace any product if we do not have what UPS requires.